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  1. Start Asset Service/Maintenance WITHOUT checking-in the Asset!

    It would be super helpful if we could start servicing an Asset without having to check it in. I understand that checking in the asset first makes sense because we would technically have the asset while we are servicing it, but 100% of the time when we have an asset that needs servicing we checkout a loaner asset to the user so it is already implied that the asset being serviced is in our possession. This workflow also makes it easier for someone to lookup a user in our inventory system and see that the user not only has a…

    11 votes
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      Hi

      You can already create service tickets on assets that are checked out. Open up the assets details page, go to the Services subtab and press Create Service Ticket. Is this what you’re looking for? Try it out and let us know.

      regards

    • Reservation printable

      The list of reservation should be printable for the Administator not just a email notification

      1 vote
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        Hi Laura
        There’s a report for Reservations under Reports → Miscellaneous Reports → Reservation Reports. You can filter it by the date range and the reservation status. Try it out and let me know if that works for you?
        regards

      • Add the ability to set DEFAULTS that will auto-populate the fields in a new Asset Service/Asset Maintenance

        It would be great if we could enable default settings when creating a new service record. So when I put an asset into maintenance it would automatically populate our desired "Expected Completion Time" of 7 Days and it would auto-populate whomever the preferred vendor is for that type of item or even the preferred vendor for the company. Right now it is kind of annoying to be required to set an "Expected Completion Time" AND a start time because the start time should always be whatever it is currently and we actually do not care about the expected completion date.

        0 votes
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          Hi Matthew, thanks for writing in.

          While marking an asset into Service, you can just check the “Under Service Indefinitely” checkbox and that will omit the expected return date, putting it into indefinite service. Does that not work for you?

          regards

        • Azure AD intergration

          The ability to use EZoffice with Azure AD pre-integrated apps would be great, currently to use EZoffice with SAML it would require Azure AD premium.

          Is there any chance for EZoffice to support this?
          https://azure.microsoft.com/en-us/documentation/articles/active-directory-app-gallery-listing/

          4 votes
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            1 comment  ·  Admin →
          • Cart app

            Should be great if we could add items in the cart on the APP.

            Now we can only do reservations.

            1 vote
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            • Consecutive Labels

              How do I print labels 1 through 100 for example for a piece of inventory I have? For example I have 100 boxes of the same item, but I want to print a barcode that identifies each one individually. Like Box 1 is B0001 and box 2 is B0002 and so forth.

              1 vote
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                Hi John

                The only way to accomplish this is to add each of those 100 items uniquely as assets with their own unique numbers. Once you’ve added them as assets, select them all in the item listing and go to Actions → Print Label.

                Let us know if you’ve any further questions.

                regards

              • Is it possible to hide "Asset #"?

                Is it possible to hide "Assent #"?
                I think it is useless for us.

                1 vote
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                • Sorting by Date

                  Can you please tell me how a user can sort items by purchase date? Currently I don't see the option to do this. Thanks.
                  Michael

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                    1 comment  ·  Admin →

                    Hi Michael
                    Thanks for writing in! You’re right, the Purchased On column isn’t yet sortable in the item listings. The team has been notified and are working to make it sortable (ETA this Friday). I’ll let you know once the update is made.

                    In the meantime, you can press the Export to CSV button (beside the column customization one in the listing table) and then sort the items in excel in the meantime. Can you work with that?

                    Let us know if you’ve any more questions or concerns.

                    regards

                  • Mobile App update is poor

                    The new app is significantly less useful than the old app. The format /menu tabs is tiny even on a iPad (could you make them any smaller? or less intuitive. Its difficult to recognize if the app is frozen or loading info. The action arrow works most of the time but also freezes and we have to scan in 25 items again. you can't move back an forth with out losing all your scans. constantly having to sign back in.

                    Wish we could still access the old app

                    1 vote
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                      Hi Stephen
                      Thanks for writing in and for providing feedback on the new app. I’ll be happy to forward your comments to the product management team for future updates, however could you provide more specifics first?
                      1 where and how (i.e. on which screen or event or process) is it difficult to recognize if the app is frozen or loading info?
                      2 What specific steps do you perform after which the action arrow freezes?

                      regards

                    • Zendesk by location

                      We won't be using checkouts. I'm looking to use this to track permanent equipment in our Exhibits.

                      1) Is there a way to turn off checkout/check in? We won't use it and it is distracting to other users I need to give access to the system.
                      2) Is there a way to do Zendesk integration without checkouts? I did see another suggestion that said to create locations as members without emails, but that still doesn't allow me to tie Zendesk tickets to assets. It would be nice when creating a zendesk ticket to select a location and pull up all…

                      1 vote
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                        Hi
                        That’s not possible at the moment. Zendesk tickets are tied to their custodians, which only happens through checkouts.
                        Could you tell us more about what you’re trying to accomplish and why checkouts cant work with that?

                        regards

                      • what is this error about?

                        Asset Identification Number ["has already been taken"]

                        1 vote
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                          1 comment  ·  Admin →
                        • Sign in does not remember details

                          When I sign in on the PC, it does not remember the log in details even if I tick remember details.

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                          • Add navigation or "Back" option after editing an Item

                            When editing a single item you are not able to navigate back to your previous search other than using the back in your browser

                            EG: Select Filter and in my case select "Location" (location of equipment with be the Perth equipment)

                            Make changes to the item, adding or removing etc... but when you are complete and have selected the update asset button you are unable to go back to your original filter search.

                            2 votes
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                            • Access to database

                              Hello,
                              Just wondering if I can access the database without exporting?

                              1 vote
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                              • Groups for Packages

                                Allow packages to be organized into groups or have a label that can be associated to a package to better sort

                                4 votes
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                                • Reservations

                                  When I view all reservations it shows all assets reserved. Is it possible when a package is reserved for it to just show the package name that is reserved and not every asset within the package.

                                  3 votes
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                                  • Integration with Salesforce!

                                    Would love to be able to connect EZOffice with Salesforce, tying our assets to custom objects so that we can assign them to opportunities as related objects.

                                    3 votes
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                                      1 comment  ·  Admin →

                                      Hi
                                      Good news, we actually have a Salesforce integration in the works! We’re going through the last few rounds of checks and improvements before we release it. I’ve added your email so you’ll be informed when it rolls out!

                                      regards

                                    • Create Hyperlink in description box instead of url

                                      Need to be able to link to the vendors site or any page with a hyperlink rather then a url in the description boxes

                                      1 vote
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                                        1 comment  ·  Admin →
                                      • Hyperlink PO Number in a custom column to a digital scan uploaded doc

                                        IN my custom column PO Number I have the po numbers listed. It would be awesome if I could click on the PO Number in the column and have it open the digital scan of the PO I uploaded

                                        included in this would be mass edit link doc to selected rows in a selected column

                                        4 votes
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                                        • Square POS System

                                          Has anyone integrated the Square POS system with your inventory system successfully to keep track of live inventory status?

                                          1 vote
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