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  1. Start Asset Service/Maintenance WITHOUT checking-in the Asset!

    It would be super helpful if we could start servicing an Asset without having to check it in. I understand that checking in the asset first makes sense because we would technically have the asset while we are servicing it, but 100% of the time when we have an asset that needs servicing we checkout a loaner asset to the user so it is already implied that the asset being serviced is in our possession. This workflow also makes it easier for someone to lookup a user in our inventory system and see that the user not only has a…

    11 votes
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      Hi

      You can already create service tickets on assets that are checked out. Open up the assets details page, go to the Services subtab and press Create Service Ticket. Is this what you’re looking for? Try it out and let us know.

      regards

    • Reservation printable

      The list of reservation should be printable for the Administator not just a email notification

      1 vote
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        Hi Laura
        There’s a report for Reservations under Reports → Miscellaneous Reports → Reservation Reports. You can filter it by the date range and the reservation status. Try it out and let me know if that works for you?
        regards

      • Add the ability to set DEFAULTS that will auto-populate the fields in a new Asset Service/Asset Maintenance

        It would be great if we could enable default settings when creating a new service record. So when I put an asset into maintenance it would automatically populate our desired "Expected Completion Time" of 7 Days and it would auto-populate whomever the preferred vendor is for that type of item or even the preferred vendor for the company. Right now it is kind of annoying to be required to set an "Expected Completion Time" AND a start time because the start time should always be whatever it is currently and we actually do not care about the expected completion date.

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          Hi Matthew, thanks for writing in.

          While marking an asset into Service, you can just check the “Under Service Indefinitely” checkbox and that will omit the expected return date, putting it into indefinite service. Does that not work for you?

          regards

        • check in / check out

          I just want make check out the assets with the app from the Warehouse to a Technician. And then how can the technicians make the check in (confirmation that they received what I checked out)?

          My objective for this tool is to control (track/trace) the spare parts that I send from my warehouse to the 50 technicians which perform after sales service.

          I am the owner/admistrator and they are staff with limited acces of the assets

          Thanks!

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            1 comment  ·  Admin →
          • Checkout Acknowledgement

            When an item is checked-out, the member receiving the item receives an email. There should be an option to include policies, terms of accountability, and review of items for correctness and require the member to click a link resulting in a page for them to electronically sign or similarly acknowledge receipt of equipment and terms.

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            • Allow Locations to be customized to specific groups as well as mass delete of locations.

              At this time I had to start over and reassign locations. My tech had already uploaded Locations, but now they need to be deleted and I must delete them 1 by 1, which is incredibly tedious and uses lots of time. There should be a mass-delete for locations.

              Also, trying to set groups for particular users all over the region, but I want certain users to see certain loactions when they check-in/check-out, but as it is, users will have to scroll through multiple locations until they find the locations they are looking to use. Instead, if locations could be tied…

              1 vote
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              • Add an option to select what Days alerts are sent out to users

                We can select what times alerts are sent out. Why not days? have a box where we can select exactly what days alerts are sent so people don't get emails over the weekend.

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                • history record date not exact

                  5 months ago or 4 months ago does not ring any bell during actual auditting! please be specific! and also there is nowhere in the report showing when did the assets added in!

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                  • Make it so that the mobile app does not require sign-in details everytime

                    Even if you have the "stay signed in" box checked, it still asks that you provide your Login ID and password every time.

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                    • The print labels comes up with an error window

                      An error window pops up as a new tab, but the command still shows up as a request ready to go in the print queue.

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                      • delete group

                        Hi,

                        What's the best way to delete a group of items?
                        At the moment a have to do it item per item... and with it takes a lot of time!

                        Laura

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                        • Search by AIN

                          We didn't follow Asset# = AIN. Each asset has the AIN on a barcode. Would be great if users were able to search by AIN instead of/in addition to asset number.

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                          • Move between assets

                            If I'm looking at the screen for asset # 0001, it would be nice if there was a next button (and a previous button) to move to the next asset in my list.

                            Thanks!

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                              Thank you for the suggestion. This feature is on our radar but has no ETA as of yet.
                              As we see more demand for this come in we’ll be sure to implement it into the software. I’ve recorded your email — we’ll let you know once the feature is out.

                            • Show all assets

                              Would be nice to have the option to see all my assets on one page vs. multiple pages maxed out at 25 assets/pg.

                              Thanks!

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                              • Print directly to a Dymo 450 LabelWriter

                                The label designer works great but you can't select the orientation of labels such as landscape or portrait thus rendering it useless for anyone wanting to print to a Dymo printer. You can export the CSV and all of that but it's such a huge hassle to do every time you need to add equipment.

                                1 vote
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                                • Test

                                  Blah

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                                  • Mobile App update is poor

                                    The new app is significantly less useful than the old app. The format /menu tabs is tiny even on a iPad (could you make them any smaller? or less intuitive. Its difficult to recognize if the app is frozen or loading info. The action arrow works most of the time but also freezes and we have to scan in 25 items again. you can't move back an forth with out losing all your scans. constantly having to sign back in.

                                    Wish we could still access the old app

                                    1 vote
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                                      1 comment  ·  Admin →

                                      Hi Stephen
                                      Thanks for writing in and for providing feedback on the new app. I’ll be happy to forward your comments to the product management team for future updates, however could you provide more specifics first?
                                      1 where and how (i.e. on which screen or event or process) is it difficult to recognize if the app is frozen or loading info?
                                      2 What specific steps do you perform after which the action arrow freezes?

                                      regards

                                    • Azure AD intergration

                                      The ability to use EZoffice with Azure AD pre-integrated apps would be great, currently to use EZoffice with SAML it would require Azure AD premium.

                                      Is there any chance for EZoffice to support this?
                                      https://azure.microsoft.com/en-us/documentation/articles/active-directory-app-gallery-listing/

                                      4 votes
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                                        1 comment  ·  Admin →
                                      • check-in

                                        I have check-out 5 assets and would like to check-in 3 of the same cart.
                                        2 are lost.. .is it possible?

                                        Thank you

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                                        • Check in asset stock vai mobile app

                                          Would like to be able to check in asset stock in the mobile app

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