General

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  1. I believe I used to be able to input a decimal amount (ex. 19.75) for the creation of new inventory items, but now, the requirement is for whole (ex. 19) numbers only?

    Is this standard now, or a fault in the system?

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  2. The information displayed in the "Checkedout Assets" report is different than the information displayed in the "Checkout Events" reports.

    EX: When viewing checked out gear ("Checkedout Assets"), the generated report shows columns like "Description" and "Asset ID Number." These two columns among others are not included in the reports for "Checkin/Checkout Events" when checking gear back in. Overall, there is less info provided on the Checkin report than when viewing checked out items.

    This serves as a problem on my end because I'm essentially handing off reports that don't have the same information provided considering my company especially made use…

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. We have stores with a check in/out counter for our rental assets and it would be great to have a PC terminal setup with EZOffice open all the time. We would have a handheld scanner connected to the PC via wireless or USB to scan our equipment as it leaves and enters. This would streamline the process and ensure better compliance within our business.

    3 votes
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    We support the use of handheld scanners. First you’d need to enable Cart (Settings → Add-Ons) and then enable Hardware Integration (Settings → Add-Ons). Now go to the cart and have the focus on the Quick Add field and then have the barcode scanner scan items. You’ll need the @ sign both pre and post pended eg, barcode 1234 should be 1234

  4. Provide the option to save a custom report.

    Currently, if a company creates a custom report and needs to use it often, they have to re-create the report each time. The suggested option will allow the company to utilize the report immediately and save time.

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  5. As it is right now, only assets and inventory are shown on group pages.

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  6. A staff member has created a reservation for an item currently in the possession of another staff member. I am an administrator so I received an email notification when the reservation was created but the person who currently has the item (and will be responsible for making it available to fulfil the reservation) received no notification.

    The email I received (see below) says to log on to my account to approve the reservation but when I do, there is no where to go to approve it.

    Hello M A!
    This email serves to inform you that Brice Brown has a…

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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Just noticed this before, as we have been able to print labels in the past.

    Assets added to the print queue. Click the Notifications drop-down, Print Queue, Select Template, Print All, and wait the I wait for the email to let me know the print order is ready, but nothing ever arrives.

    I have had a co-worker attempt this as well on his profile, but nothing.

    Please let me know when a solution arrises, thank you.

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  8. How do I reset my trial? I'm wanting to test-drive the new update.

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  9. Would it be possible to chose the fields that you would like to print on the label besides the QC code?

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  10. you can check packages in and out, but what it a package moves locations? you have to update the location of each component asset individually. It would be great if I could change the location for a package and have it cascade down to the location for each component asset.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Are you changing location with checkin/checkouts? If yes, the best way to go about it will be:
    1) Choose Settings → Company Settings → Locations → Ask on checkin and checkout
    2) Now you’ll see a location field every time you check in or check out a package. The location you choose here is updated for all the assets/

    If you’re changing locations other than checkin and checkouts, here is what you can do:
    1) Items → Assets → Filters → Group by Package
    2) Click the package, you want to edit location for.
    3) Assets in that package will be list
    4) Select all items in the list and from actions dropdown, choose Edit
    5) Select location → Enter the new location → Update

    Let us know if you have some comments.

  11. Right now the print label prints the model number. I would like to change that to print the assigned "Name" of the asset instead of the model number. Is there a way to adjust the fields that print on the label? Thank you.

    3 votes
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  12. I can't get search to find anything.

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  13. I have Avery 5260 (works with 5160 template), yet cannot configure the labels in order to print correctly. It's been extremely frustrating!

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  14. Can we have a location listing in the low stock daily digest, to target which location is actually out of stock, rather than a indicator going off, and having to find out which location is low?

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  15. If you check something off and then go to another page you have to check out that item and start over on the next page. You should be able to check each item you want from page to page while the software saves it and check everything out at the end al together. Would save a ton of time.

    Also you should be able to check something out in someone else's name so that if they have forgotten to check something out or in they can ask someone else to do it for them.

    Thanks

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    - We have an add on called cart which can be enabled from Settings → Add Ons → Cart Module
    It allows you to add as many items in the cart as you like while moving around in the app. You can then go to the cart and proceed with the check out

    - Admins can check out items to other people. Staff users can only check out items to themselves.

    Do let us know if you have some follow up comments.

  16. I cannot email you! Please correct this.

    3 votes
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  17. "Asset could not be retired because either it is currently Checked out or is in maintenance state or there is conflict with checkout history"

    We have been getting this error when trying to retire any asset. The asset is not currently checked out, nor is it under maintenance.

    Please give me an update to what could be causing this problem.

    thank you.

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  18. Is there a way to edit a sale in Inventory after it has taken place?

    For example, I sold 6 hats to a person and it should have only been 3. Is there a way to correct that sale entry to reflect what is the correct number sold while putting the adjusted number sold back into inventory without having to physically create a new entry of 'adding stock'.

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    You can not edit a transaction. However, a sale/add stock transaction can be deleted.
    To do so:
    1) Go to the inventory detail page for the item, you’d want to remove a stock transaction
    2) Hit the “Stock History” button
    3) Scroll right to the x option in the overlay
    4) Delete (x) the entry, you don’t want
    The stock quantity will be adjusted accordingly.

  19. Is there a way to generate a report of inventory items that have reached their low threshold? Rather than relying on daily digests.

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  20. Can you create report which shows the depreciated value of an asset? Currently I can only see the original purchase price. If I can see this value, there is really no point of inputting depreciation %. It would also be nice to see the current depreciated value under the asset description as well. Thank you!

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