333 results found
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Reservation
You should be able to select your reservation date and then do a search for assets that are available for the time frame you entered. Right now it seems to be trial and error. I added 10 assets(Loaner Laptops) and i first selected the first asset and chose the time I wanted to reserve pressed reserved and it came back that there was a reservation conflict. So then I click on the next asset chose the time I wanted to reserve the item and it to said it was already reserved. After doing this process for the first 8 Laptops,…
1 voteHi James,
Thank you for reaching out to us. Our support team has reached out to you with a detailed response via email.
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Purchase Order Tax
How do I add tax on PO line items?
3 votes -
bulk update inventory quantities
I feel like I must be missing it, but I do not see a way to update inventory items' quantities via a bulk import. Is this feature available? I don't see stock quantity as an column option when attempting to import
1 voteThe option to bulk import items and users is available in EZOfficeInventory. Please refer to
https://blog.ezofficeinventory.com/how-to-import-items-from-excel-to-ezofficeinventory/
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Have a Phone number or better communication for Paying clients
I'm scheduled for a training and cannot find any info on how to sign in, and have sent multiple emails.
I will not allow this to be part of my free 90 minute training as you did not give any details. I will cancel at the end of my trial unless i hear from someone.
1 voteHi Kate-Lynn,
The wait duration of 30 minutes from yesterday will not be included in your training time as the training did not take place. I understand your frustration and will make sure that your scheduled training takes place on time. We shared with you the cancellation email that we received from the scheduling software. You’ve mentioned that you did not cancel the meeting, therefore we are following up with the third party app on why we received the email.
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Where can I check exact Asset creation date?
As above. please look into this
1 vote -
need a call
can someone call me
702 799 1010 x53151 voteHi,
Someone from our support team will be getting in touch with you.
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Employee Inventory tracking
It would be useful to be able to track which employee has added/removed items from the inventory and what quantity was added/removed. This would help to ensure that our inventory was being properly utilized (i.e., make sure that maintenance staff are not removing more janitorial supplies than they really need, if hey need one bottle of bleach then they should not be removing twenty bottles).
1 voteHi Steve,
You can get this information from Items > inventory > select item > click on the stock history button at the right side of the screen. You can see who removed how much stock at what time.
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Fix an issue with logging into the app with two-factor authentication.
We were unable to login because the mobile app redirects back to login before entering the code for authentication.
1 voteThank you for reaching out Nick. I’ve received your other email as well and shared a response on that chain
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How do I use SSO to login to iPhone App?
I enabled SAML SSO for the website, now users nolonger have to enter passwords. However there doesn't appear to be a SSO option for the iPhone app. Please help!
1 voteHi Kyle,
Our new iphone app enables users to login through SAML. It’s in beta right now. Could you send me the email addresses of the users that you’d like to move to the new app and I’ll send you guys invitations. The app will be released for general user base by the end of this month.
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Mobile App is gone form worse to useless
can't sing in on any of our 56 mobile devices sees not send email confirmation, dies not update password when entered on desktop.
These recent changes have left our company in a very difficult position when trying to manage our inventory. It we be some time before we are ale to find a new solution. Really wish we could just utilize the platforms that worked for us over the last 5 years
1 voteHi Stephen,
I’m sorry you feel this way about the app. I have someone reaching out to you through support. We’ll have this sorted for you asap.
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Check In/Out from Spreadsheet
When checking in multiple assets from an imported spreadsheet. Is there a way to designate a location?
1 voteUnfortunately, location is not one of the fields that can be updated during a check in check out import. The only fields that can be updated are the ones available for mapping in the dropdown.
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custom field on reservation
I am trying to setup a configuration such that: the staff user is required to fill in a custom field when adding a reservation. I have tried several variations of the settings (custom field > requiring value on reservation) and on the company settings (enable arbitration on reservations on/off), but I cannot get any combination to result in the intended behavior. Seems like a bug.
If this is not possible, can I instead make it not possible for users to make any reservation nor make any checkouts ... but only be able to see assets, their checkin/out status and future…
1 voteHi Sune,
When you are adding the custom field you also need to select the option ‘Editable by staff user,’ along with ‘display at checkout’ and ‘display at reservation.’ Please try this out and let me know if this works for you. I am also sending this to you via a separate email with images.
regards
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EZOfficeInventory Support
Blog | Feedback & Support | Twitter -
False Advertising
I need to know why on the website it is listed as $95.99 annually but then when you sign up it's $95.99 a month. That is a big increase. I suggest you put that on the website so that people know up front what they will be paying.
1 vote -
1 vote
Hi! You can’t recover deleted locations, but you could just create a new one and mass edit it to include all the items previously associated with it. This is pretty straight-forward because you don’t actually delete assets associated to a location if you happen to delete a location itself!
Let us know if you have any trouble with this : )
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You are not authorized to access this page.
Hi,
My account is owners account but I was shown this error msg "You are not authorized to access this page." when I try to upload document image.
Please advice. Thanks1 voteHi Galvin
Your issue should be fixed now. Let us know if you need help with anything else.
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Eduction pricing
do you offer Education pricing for schools. I'm looking at large number of different cloud based inventory systems and I'm asking all of them about education pricing.
1 vote -
Repair Asset Depreciation Report
Hello,
The asset depreciation report is not running correctly. It is not populating the Depreciation Amount or the Depreciated Values columns. Please advise when this is fixed.
Regards,
Candyce Schultz
1 voteHi Candyce,
Thank you for bringing this to our attention. The error has been fixed.
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How to clean my report and asset list
Now I need to clean my reports and retire item lists due to some testing performed so that my actual data can be imported.
How can I do that?
If you can do it for me please dont proceed until you get my approval as I need to screen shot first
1 vote -
Ability to edit a reservation
After a reservation is submitted, I would love to edit it.
1 voteHi
To view reservations go to the notification bell > reservations. As an admin, you can view all reservation requests. There is an edit button the right side of the list next to each reservation request. As a staff user you can view “My Reservations” tab and here too there is an Edit button next to each reservation created.
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1 vote
Hi,
A detailed response has been shared with you via our support channel. Please note the support@ezofficeinventory.com email address for whenever you need any help from us.
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