Zendesk by location
We won't be using checkouts. I'm looking to use this to track permanent equipment in our Exhibits.
1) Is there a way to turn off checkout/check in? We won't use it and it is distracting to other users I need to give access to the system.
2) Is there a way to do Zendesk integration without checkouts? I did see another suggestion that said to create locations as members without emails, but that still doesn't allow me to tie Zendesk tickets to assets. It would be nice when creating a zendesk ticket to select a location and pull up all the assets there to tie the ticket to.
That’s not possible at the moment. Zendesk tickets are tied to their custodians, which only happens through checkouts.
Could you tell us more about what you’re trying to accomplish and why checkouts cant work with that?
Would it help if you could create one general user that everyone can use to enter these tickets in zendesk? This user can be reflected in EZOffice and a service ticket can be started for the item.
Patrick Davis commented
We are trying to track permanent equipment in our exhibits. It doesn't move unless we are replacing it. There is no one person that submits tickets. Our zendesk is setup so that anyone in the building can submit a help desk ticket for when they see a issue with equipment, as well as we are trying to get all equipment details (purchase date, serials, ip addresses, mac addresses, ect...) all in one place. In order to tie the equipment to a person when they submit the ticket I would have to add them to EZOffice, check out the equipment to them, create the ticket, check it back in.