Have a better support section.
Instead of having just the idea section on the bottom, the pop up says Feedback and support, how about it takes you to an actual support section
We’ve tried to employ the concept of “contextual help”. You’ll spot help sections on right pane on almost every page.
Here are FAQs: faq.ezofficeinventory.com
We also blog about rather complex support questions: blog.ezofficeinventory.com
And if you’re unable to find the answer, you can post it here OR get directly in touch at firstname.lastname@example.org