Settings and activity

  1. 6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi,

    Thank you for your comments, our support team will reach out to you directly via email with feedback.

  2. 1 vote
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Yes you can delete the locations you no longer need, however, a location will not be deleted if an asset is associated with them.

    To delete a location go to items > locations > scroll down and click on the locations name, this will open up a detail page for the location. Check to see if there are no assets associated with the location and hit delete. To delete the locations with associated assets you can select all the items and go to actions > edit and assign the assets to a different location.

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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    I have emailed you separately. Can you let us know which locations you want to delete so that we can better solve this?

  3. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Thank you for the suggestion. We have made a note of it and will let you know as soon as we reach a decision.

  4. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Thank you for writing in. You can upload images using URLs using an excel import. Refer to this FAQ for more information:
    http://faq.ezofficeinventory.com/faq/how-do-i-create-document-linkages-for-assets-and-items-when-uploading-excel-files/

  5. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    @James your request has been noted I will let you know as soon as we have an update on this

  6. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminEZOfficeInventory Support (Support, EZOfficeInventory) shared this idea  · 
  7. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    After you have checked out items to your employees you can request them to audit those items (go to items-> select item-> request audit on the right side). The staff user can confirm this audit by going to item-> select item-> acknowledge possession. Once items will be acknowledged by staff users you will no longer see audit pending.

    The audit feature can also be set to verification using barcode/QR code scanners. For this go to name ->settings->company settings->audit feature->enabled->check "Require asset label scan for audits."

  8. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Stephen
    Thanks for writing in and for providing feedback on the new app. I’ll be happy to forward your comments to the product management team for future updates, however could you provide more specifics first?
    1 where and how (i.e. on which screen or event or process) is it difficult to recognize if the app is frozen or loading info?
    2 What specific steps do you perform after which the action arrow freezes?

    regards

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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi Steve,

    I hope you're well. We have tried contacting you via email and calls several times. Left you a number of voicemails as well as email messages. We're calling the number added in your company settings, should we call a different number? We was hoping to getting in touch with you so we can resolve whatever concerns you have been having with the new app. Please get in touch with us at support@ezofficeinventory.com

  9. 9 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    You can already create service tickets on assets that are checked out. Open up the assets details page, go to the Services subtab and press Create Service Ticket. Is this what you’re looking for? Try it out and let us know.

    regards

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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Let me discuss this with the product team and get back to you. We may have more questions for you.

  10. 0 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Matthew, thanks for writing in.

    While marking an asset into Service, you can just check the “Under Service Indefinitely” checkbox and that will omit the expected return date, putting it into indefinite service. Does that not work for you?

    regards

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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    You're welcome Matthew!

  11. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michael
    Thanks for writing in! You’re right, the Purchased On column isn’t yet sortable in the item listings. The team has been notified and are working to make it sortable (ETA this Friday). I’ll let you know once the update is made.

    In the meantime, you can press the Export to CSV button (beside the column customization one in the listing table) and then sort the items in excel in the meantime. Can you work with that?

    Let us know if you’ve any more questions or concerns.

    regards

    An error occurred while saving the comment
    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi Michael,
    We've updated the system. You can now sort by Purchased On date in the item listings. : )

    Let us know if you face any problems.

    regards

  12. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    The Asset Identification Number (or AIN) is a unique identifier helping you track your assets with ease. Here's some more information on how you can use AINs:

    http://faq.ezofficeinventory.com/faq/identification-number/

    The error message is simply letting you know the AIN you put in has already been taken. Remember, they must be unique in order to be used effectively!

  13. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi
    That’s not possible at the moment. Zendesk tickets are tied to their custodians, which only happens through checkouts.
    Could you tell us more about what you’re trying to accomplish and why checkouts cant work with that?

    regards

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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Would it help if you could create one general user that everyone can use to enter these tickets in zendesk? This user can be reflected in EZOffice and a service ticket can be started for the item.

  14. 8 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi
    Thank you, duly noted. : )

    regards

  15. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi,

    We implemented QR codes that can have custom field data included in them. Would that work for you?

  16. 2 votes
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    planned  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminEZOfficeInventory Support (Support, EZOfficeInventory) commented  · 

    Hi Andre
    An update on this. Your suggestion is still in the review queue, but there's a workaround -- instead of editing every item individually in your filtered list, simply select the items you wish to make a mass change to, then go to Actions -> Edit.
    Will that work for you in the meantime?

    regards

    An error occurred while saving the comment

    Noted. I'll be discussing this with the product management team and will let you know.

    regards

  17. 5 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi James,

    You can use Cart Custom fields to add a Name field to Carts. Now go to the Cart view and customize the list view by clicking on the three vertical dots on the right side of the columns. Add the Name field as one of the columns and you can view the Name for each cart. This way each cart will have a name, you can see it on the list view and also print it out if needed.

    Another great way of handling this, and what most of our customers do, is to add a Project Name of Event Name custom field to items. Make the settings for this field to be displayed at reservations and check outs. This was the items you see in your current cart will have the name of the project or event the cart is being prepared for.

  18. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi
    Thanks for informing us of this. We do have plans longterm to improve the usage of Packages. At the moment however they do not have groups nor do they have locations, simply because they're an exclusive COLLECTION of assets -- the composite assets themselves have groups and locations (which could be different, or the same, depending on how your items are set up)

    regards

  19. 3 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi
    Thanks for informing us of this. We do have plans longterm to improve the usage of Packages. Currently what you can do is to open a Package and instead of reserving it directly, press Add To Cart instead. Then go to the Cart to reserve the items. Since it was a reservation made from a cart, it'll show up as a single reservation.
    Try it out and let us know what you think

    regards

    An error occurred while saving the comment

    Thank you for the response. I'll forward this to the product management team to review and get back to you.

    regards

  20. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi James
    The suggestion has been noted by Product Management but has no ETA as of it. As we see more demand come in for this we'll be sure to implement it. Is it of vital to your EZOfficeInventory use?

    regards

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