Settings and activity
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4 votes
Matthew Foval
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9 votes
Hi
You can already create service tickets on assets that are checked out. Open up the assets details page, go to the Services subtab and press Create Service Ticket. Is this what you’re looking for? Try it out and let us know.
regards
An error occurred while saving the comment Matthew Foval
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0 votes
Hi Matthew, thanks for writing in.
While marking an asset into Service, you can just check the “Under Service Indefinitely” checkbox and that will omit the expected return date, putting it into indefinite service. Does that not work for you?
regards
An error occurred while saving the comment Matthew Foval
commented
I just talked with my team and we came up with a more preferred feature request that we want which is a little different than this one. I will go ahead and make a new idea so this one can be ignored. Thanks for your response though.
An error occurred while saving the comment Matthew Foval
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That is what we have been doing, but it would be nice to have a predefined amount of time that a service request should take so that way if our average service time is 7 days, and we set the default time to 14 days, we would still get a notification on the 15th day that the service is taking longer than expected. Currently we set it to be in service indefinitely and we may not notice the service is taking too long until 21 days or MORE.
Additionally, we send 98% of our assets to be serviced by the same vendor, so if we could set a default service vendor too that would be great.
And while we're talking about this, we may even want to set it to create a Zendesk ticket by default, although I don't know if we would use this or not yet because we are still new to that integration, but we are thoroughly enjoying it.
Matthew Foval
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4 votes
If the assets are similar, you might want to clone them. This way, the images are cloned as well.
Matthew Foval
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An error occurred while saving the comment Matthew Foval
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I believe there is work being done on a photo library for assets so this would be good if the photo library were able to sort by date uploaded.
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7 votesMatthew Foval
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Matthew Foval
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1 voteMatthew Foval
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Matthew Foval
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15 votes
Hi
Thank you for the request. We have forwarded it to product management and will update you as soon as we hear back.regards
EZOfficeInventory SupportMatthew Foval
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Matthew Foval
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22 votes
If your members/employees already have ID cards with barocdes on them, you can enter the barcode sequence in Member → Identification Number.
Now every time you use our mobile app to scan a bunch of items and say check out; you can scan a member’s barcode to check-out the scanned items to him/her.
To invoke the scanner on check out, you just need to touch the camera icon on ‘Check out to’ field.
If they don’t have these barcodes, you can manually enter some Identification numbers for your members and create barcodes online (various different tools are available). And print/paste them on your employee’s cards.
We are actually hoping to for something a little different because the create a "service ticket" option requires not only a start date, but a completion date as well, which we would not have since this process would ideally be initiating the beginning of a service and not the end of a service.
We could make the "Create a Service Ticket" feature work for what we need to do, but if we are going to try and make that work then we would definitely need to have some sort of "Default Values" that we could set so that we don't have to enter imaginary start/end times every time we want to do this as well as setting the preferred maintenance vendor, etc.